Management Development:

Conflict Resolution

Conflict Resolution trains participants in:

1. •Resolving conflicts among individuals and teams
   

2. •Conflict resolution strategies at work
   

3. •Conflict management to resolve workplace disputes
   

4. •Negotiating “win-win” agreements to conflicts
   

Conflict Resolution covers

seven topics:

1. •Choosing the appropriate strategy
   

2. •Distinguishing wants from needs
   

3. •Listening: The “judo” of conflict resolution 
   

4. •Finding a “bridge” between opposing positions
   

5. •Tactfully asserting wants and needs
   

6. •Negotiating conflict through joint problem solving
   

7. •Ensuring long term implementation of solutions
   

Conflict Resolution features:

1. •    Repeated skills practice
   

2. •    Pre-Program readings and assignments
   

3. •    Coaching during and after the process
   

4. •    The book, Everyone Wins! Playing the Game of Conflict Resolution In All Your Relationships
   

Conflict Resolution is:

1. •Available in groups as well privately
   

   (click on Personal Development Coaching)

For much more information go to:

http://www.conflictresolutiontraining.net